Terms & Policies

 

RESERVATION POLICIES:

We encourage you to pre book your classes to ensure your success. You may pre book online, over the phone, by email or in person. If you have an Unlimited membership, you may pre book one class per day but may attend more classes if space allow the day of the class.

CANCELLATION POLICY:

Group Class Cancellation Policy: Pilates In Guelph strives to provide our clients with small group sizes in order to provide a safe and effective class. If for any reason you can not attend your scheduled Pilates class, please provide the studio with 6 hours notice to avoid losing your class credit. If you hold an unlimited class package, a charge of $5 for Mat class or $8 for a Equipment class will be applied to your credit card.

Private/Personal Session Cancellation Policy: Pilates in Guelph has a 24 hour private/personal session cancellation policy. Please inform the studio where you are scheduled to have your session as soon as possible if you need to cancel

CHECK-IN:

Downtown: Please initial beside your name on the front desk when you arrive. Change at the bathrooms in the back and take a seat in the waiting area.

Goodwin: Please change in the changerooms or bathrooms and return to the front waiting area until your instructor and the studio is ready. Attendance will be taken inside your studio.

FACILITIES:

We strive to provide a clean and tidy environment. We have Vapour Clean steam cleaning service cleaning our studios. If you feel there is anything out of place, please let us know as your experience is of utmost importance to us.

MEDICAL CONCERNS:

Before participating in any activities/classes at the studio. We require that everyone fills out a ParQ and Informed Consent. This is to make sure we are aware of any medical concerns that might affect your success in our program.